Terms & Conditions

The deposit or booking fee required to book the wedding date is non-refundable, however this deposit or booking fee is subtracted from your final wedding bill.

A binding contract based upon these terms and conditions and the agreed requirements will be entered into upon receipt of the deposit or booking fee.

Full payment must be made at least 14 days prior to the booked wedding date. Flowers will be ordered 14 days prior to the booked date of your wedding, no changes to content or quantity may be made after this time, however small alterations or additions may be accepted given reasonable notice, but may incur additional charges. Should there be a market shift in prices of flowers in the auction, an additional fee may be incurred if required.

The initial and final consultations are provided free of charge (within a 20-mile radius of Cloud Hill Flowers), further consultations may be subject to additional fees dependent upon location. A delivery, installation & collection is fee to subject to the location, floral designs, travel & staffing requirements.

Whilst every effort will be made to match colours and requirements, flowers are subject to availability and condition on the day, therefore on exceptionally rare occasions we may have to substitute a specific flower. If this happens Cloud Hill Flowers reserve the right to source a similar flower, and we will ensure we do everything within our power to replace the substituted flowers with others as close to your original requirement as is possible.

In the event of a wedding postponement, a new wedding date will be arranged diary allowing with no charge, providing the flower order has not been placed and is not within the 14-day refund policy. A re-plan fee may apply if a full re-plan is required should the venue choice alter.

All equipment remains the property of Cloud Hill Flowers and any damaged or lost/stolen equipment will result in the hirer being charged for the full cost of a replacement or set.

Refund policy – No refunds will be given within 14 days of the booked event.

Cloud Hill Flowers accepts no liability for injury, loss or damage to the hirer or any third party.

Cloud Hill Flowers reserves the right to take photographs, which may be used for promotional purposes.

Cloud Hill Flowers is the trading name of Katrina Skybak.

17 Jarvis Field, Little Baddow, Essex, CM3 4TP.